All eligible refurbished monitors supplied by Specola come with a 12-month limited hardware warranty, covering qualifying hardware faults.

Every monitor is professionally inspected and tested before dispatch. However, if your monitor develops a fault, our customer support team is here to help.

How Do I Report a Fault?

Please submit a support ticket with your order number, a description of the problem and, where possible, photographs or a short video demonstrating the fault.

Our technical support team may ask you to carry out some basic troubleshooting to help identify the issue before arranging a return.

What Happens Next?

If the issue cannot be resolved remotely, we may request that the monitor be returned for inspection, repair or replacement, depending on the circumstances.

Returns & DPD Drop-Off

Where we arrange return postage, we normally provide a prepaid DPD Drop-Off label, allowing you to take your securely packaged monitor to a participating DPD drop-off location.

We do not normally arrange courier collections from customers’ addresses.

For faults reported within the first 30 days of delivery, we will cover reasonable return shipping costs where required under our returns policy and applicable consumer law.

After 30 days, return postage arrangements and costs will depend on the circumstances of the warranty claim and your statutory consumer rights.

Inspection & Resolution

Once the monitor has been received and inspected, we will advise you of the appropriate resolution, which may include repair, replacement or refund where applicable.

For full details, please see our Warranty Information and Refund & Return Policy.

You can also contact our support team on 01925 652 584.

All our refurbished monitors are supplied in Grade A (Very Good) condition. Each monitor is professionally inspected, cleaned and tested before dispatch to ensure it is in proper working condition.

Screen Condition

Display panels are checked for functionality and overall visual condition. As with both new and refurbished LCD monitors, a small number of pixel or subpixel imperfections may be present within recognised manufacturer tolerances.

Pixel policies vary between manufacturers and models, and minor pixel imperfections do not necessarily affect normal operation. Any reported display defect will be assessed individually in accordance with the product description, applicable warranty terms and statutory consumer rights.

Casing Condition

As these are refurbished monitors, the casing and bezels may show minor signs of previous use, including light scratches, marks or scuffs. These cosmetic imperfections do not affect the monitor’s functionality.

Stands & Cables

The type of stand supplied depends on the product purchased. Single monitors may include their original manufacturer stands, while multi-monitor packages generally include brand-new stands with assembly instructions.

Monitor packages include power cables and the video cables specified in the listing or selected at checkout.

Quality Assurance

All monitors are tested before dispatch. Product images may be representative, and the brand, model and cosmetic appearance may vary where stated in the listing.

For further details, please see our Warranty Information.

Our multi-monitor packages are designed to be straightforward to assemble, with only some basic setup required before use.

If you’ve ordered a dual, triple or quad-monitor setup, you’ll need to attach the monitors to the supplied stand and, depending on the stand type, either position it on your desk or secure it using a desk clamp.

Monitor Stands & Assembly

Our monitor stands are generally brand new and supplied with assembly instructions to help you install them correctly.

Connecting Your Monitors

The video cables included with your order depend on the connection options selected at checkout.

Computers and laptops vary in their available video connections and support for external displays. Please ensure your device supports the number of monitors you intend to connect.

Some setups may require additional adapters or a compatible docking station.

Important: Docking Station Compatibility

If you are using a docking station, please ensure it supports Extended Display Mode, allowing each connected monitor to display different content independently.

Some docking stations, adapters and HDMI splitters only support Mirror/Duplicate Mode, meaning the same image is displayed on multiple screens rather than extending your desktop.

Please check that your docking station and computer support the required number of independent external displays before purchasing. Having multiple HDMI or DisplayPort connections does not automatically mean that all connected monitors can operate independently.

Need Assistance?

If you’re unsure about compatibility or which connections you need, we’re happy to help.

For the quickest assistance, simply contact us on WhatsApp: 07515 524 448 and send us your computer or laptop model, the model of your docking station (if applicable), and clear photographs of the available video ports.

Alternatively, you can contact our team or call 01925 652 584.

We’ll help you identify suitable connection options for your setup.

Absolutely! Using multiple monitors allows you to extend your desktop across two, three or more screens, giving you additional workspace for multitasking, productivity and everyday computing.

With a compatible Windows PC or laptop, you can configure each monitor as an independent display, allowing you to move applications and windows freely between screens.

What Do I Need?

Your computer must support the number of monitors you wish to connect and have suitable video outputs, such as HDMI, DisplayPort, DVI or VGA.

Depending on your system, you may require additional adapters, a compatible docking station or a USB display adapter to connect multiple screens.

Please note that a standard HDMI splitter duplicates the same image rather than extending your desktop.

How Do I Set Up Multiple Displays?

Once your monitors are connected, open Windows Settings → System → Display, select Extend these displays, and arrange the screens to match their physical positions.

Need Help Choosing the Right Setup?

If you’re unsure whether your computer or laptop supports multiple monitors, please contact our team or call 01925 652584.

We’ll be happy to help you identify the correct connections and equipment for your setup.

The cables you need will depend on the video outputs available on your computer or laptop and the number of monitors you wish to connect.

Our multi-monitor packages include standard video cables according to the connection options selected when placing your order, along with the necessary monitor power cables.

Common video connections include HDMI, DisplayPort, DVI and VGA.

Connecting Multiple Monitors

To use each monitor as an independent display (extended desktop), your computer must support the required number of external displays.

If you’re using a laptop, you may need an additional docking station or USB display adapter, depending on your laptop’s available ports and video capabilities. Please note that not all USB-C ports support video output.

A standard HDMI splitter will only duplicate the same image and cannot create independent extended displays.

Not Sure Which Cables You Need?

We recommend checking your computer’s available video ports before placing your order.

If you’re unsure, simply contact our team with your computer or laptop model and, preferably, photographs of its available connections.

We’ll be happy to advise which cables, adapters or docking station you may need before purchasing.