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FAQ

Is The PC Brand New?

Absolutely — every Specola custom-built gaming PC is made exclusively with brand-new, factory-sealed components. We never use refurbished, pre-owned, or open-box parts for our new systems. Each build is assembled to order by our expert technicians, meaning your system hasn’t been sitting on a shelf or reused from another setup....

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Why Buy Refurbished?

Choosing a refurbished computer lets you enjoy the same performance and reliability as a new device, but at a fraction of the cost. Each unit is professionally tested, repaired, and certified, ensuring it works like new. Plus, buying refurbished is eco-friendly, helping reduce electronic waste and support a more sustainable...

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Does It Arrive Plug and Play?

Yes! Every computer is built, tested, and configured exactly to your chosen specifications, with Windows pre-installed and fully tested. Just connect your monitor, keyboard, and mouse, and you’re ready to start using it right away.

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What Condition Will the Computer Be In?

All of our computers are A Grade (Very Good) condition, meaning they’re in excellent working order, both inside and out. Cases may show minor signs of wear, such as light scratches, reflecting their previous use. Each unit is fully tested, carefully refurbished, and rigorously quality-checked to ensure top performance and...

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How Is My Order Packaged & Delivered?

We take care to package every order securely using recycled materials. All deliveries are sent via registered courier with full tracking and insurance, so you can shop with confidence knowing your items will arrive safely and sustainably.

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What Cables Do I Need?

All of our multi-monitor setups come with free standard cables, so you’ll have everything you need to get started. When choosing your monitors, simply select any additional cables you may require. Selected laptops may require adapters that can be purchased if you don't have enough ports. If you’re unsure which...

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Do you offer a Money Back Guarantee?

Everything we sell comes with a 30-day money-back guarantee and a 1-year collect-and-return warranty, with the option to extend for added peace of mind. We want you to feel completely confident in your purchase, so if for any reason your setup isn’t right for you, getting it sorted is simple....

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